The Pole Yard
Claimed Business
|3|2 Reviews (last 12 months)|This business does not respond to reviews
The Pole Yard
Claimed Business
|3
2 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
3|2 Reviews
Oct '25 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLB
Laura B
1 reviews | Active since Nov 2010
22 Aug 2026, 07:07
Always a Wonderful Buying Experience
Being some 50kms from Somerset West I emailed TPY to see if my requirement was in stock and they responded very promptly in the positive, I checked the day before we were due to travel and again they responded promptly. On arrival I was even greeted by name whilst I was being assisted to my car. This is my third visit / purchase at The Pole Yard and I have yet to meet a consistently more helpful and happy group of people. Thank you to all especially Rachel.
Helpful (0)
|Replies (0)LB
Laura B
1 reviews | Active since Nov 2010
22 Aug 2026, 07:07
Always a Wonderful Buying Experience
Being some 50kms from Somerset West I emailed TPY to see if my requirement was in stock and they responded very promptly in the positive, I checked the day before we were due to travel and again they responded promptly. On arrival I was even greeted by name whilst I was being assisted to my car. This is my third visit / purchase at The Pole Yard and I have yet to meet a consistently more helpful and happy group of people. Thank you to all especially Rachel.
0
Replies (0)TH
Tracy H
1 reviews | Active since Mar 2026
16 Mar 2026, 10:25
The Customer Is Clearly Not King
The Customer Is Clearly Not King My first experience with this company in December was excellent. The planter boxes are very expensive, but the service justified the price. I ordered four boxes and the salesperson ensured everything was included so that the product was complete on delivery — including the liners so I could plant immediately. Because of that positive experience, I decided to order two more boxes in March, along with a three-tier box. Unfortunately, the experience this time was completely different. For what should have been a simple order, there were far too many contact points, no formal invoices (only quotes), and I was told stock limitations meant I had to pay two separate delivery fees. The two boxes that arrived today were also an hour late — and to my surprise, they arrived without the liners. When I raised the issue, the salesperson argued that it was my responsibility to order the liners. This is confusing, as my December order was delivered as a complete product with liners included. There was no indication that this order would be handled differently. This is not my business — it’s yours. Customers shouldn’t have to guess which components are required to make a product usable, especially when previous orders were handled properly. The disappointing delivery is one thing, but the defensive response when I raised a concern was even worse. Being made to feel as though I was wrong simply for raising the issue is unacceptable. A very disappointing follow-up experience after what started as such a positive first purchase.
Helpful (0)
|Replies (0)TH
Tracy H
1 reviews | Active since Mar 2026
16 Mar 2026, 10:25
The Customer Is Clearly Not King
The Customer Is Clearly Not King My first experience with this company in December was excellent. The planter boxes are very expensive, but the service justified the price. I ordered four boxes and the salesperson ensured everything was included so that the product was complete on delivery — including the liners so I could plant immediately. Because of that positive experience, I decided to order two more boxes in March, along with a three-tier box. Unfortunately, the experience this time was completely different. For what should have been a simple order, there were far too many contact points, no formal invoices (only quotes), and I was told stock limitations meant I had to pay two separate delivery fees. The two boxes that arrived today were also an hour late — and to my surprise, they arrived without the liners. When I raised the issue, the salesperson argued that it was my responsibility to order the liners. This is confusing, as my December order was delivered as a complete product with liners included. There was no indication that this order would be handled differently. This is not my business — it’s yours. Customers shouldn’t have to guess which components are required to make a product usable, especially when previous orders were handled properly. The disappointing delivery is one thing, but the defensive response when I raised a concern was even worse. Being made to feel as though I was wrong simply for raising the issue is unacceptable. A very disappointing follow-up experience after what started as such a positive first purchase.
0
Replies (0)