STRUGGLING TO GET OUR FULL REFUND

YOUR ACCOMMODATION CANCELLATION POLICY STATES: 30% cancellation fee if cancelled less than 30 days prior to arrival 50% cancellation fee if cancelled less than 14 days prior to arrival 100% cancellation fee if cancelled less than 7 days prior to arrival

February 18, 2020: Received an email from the Plantation thanking us for our booking.

February 21, 2020: Funds were paid to the Plantation total amount R11,100 (R7500 Venue deposit & R3600 Accommodation deposit for one night)

April 12, 2020: Requested to cancel the reservation for venue & accommodation due to COVID and travel restrictions (We do not reside in South Africa and were planning on traveling to South Africa for our wedding)

April 14. 2020: The Plantation got back to us and offered us a postponement on the wedding date, or a refund of our venue deposit less their 10% handling fee, and no mention of the 50% accommodation deposit of R3600 we paid over.

April 28, 2020: We inquired on our accommodation refund before providing bank account details for the refunds.

May 3, 2020: No response from the Plantation about the refunds owed to us so we sent another follow up to ask for an update.

May 4, 2020: The Plantation told us that they would would only be able to refund us our venue deposit less their handling fee, and offered us vouchers for the accommodation.

May 5, 2020: We responded stating that vouchers do not help and that we would prefer that they honor their accommodation cancellation policy of a 100% refund

May 8, 2020: The Plantation then stated they will not refund us for our venue deposit or accommodation deposit until they're trading again.

August 30, 2020: We approached the Plantation to inquire about the refunds owed to us.

September 1, 2020: No response from the Plantation s we had to send another email to ask about the refunds owed to us.

September 1, 2020: Response from the Plantation letting us know they would honor their cancellation policies and refund us our DEPOSITS

September 3, 2020: We provided the Plantation with the bank account details of a family member to return our DEPOSITS (We paid the deposits from an overseas bank account, however, the Plantation made it very difficult and refused to return the funds to our overseas account, resulting in us forfeiting additional funds due to fees)

Septemeber 8, 2020: Refund for the venue received, NO accommodation refund received, sent an email to inquire about this and had to follow up again due to lack of response only to be told that we will not be getting our accommodation refund and can only be issued with vouchers 'during this time'

We've been patient and have given the Plantation time to rectify this, which they refuse to do. They have not provided us with a service, nor do we want the services that they're offering and want our full accommodation refund of R3600 to be credited back to us.