Disregard for customer

Called The pet spa umhlanga to book my maltese in for grooming. The lady who answered the phone told me she will check for any available times to bring my pet in. She had me on hold for 4 minutes while she was doing anything but check for available time slots. I could hear her having a conversation about another customer's invoice whilst I was patiently waiting on the line and then telling another customer she's sorry she had forgotten to call them has that their dog wasn't ready for pick up. She eventually dropped my call, I didn't bother to call back and put myself through another long wait. She Absolutely has no regard for customers and clearly doesn't know how to do her job!!!!! Very disappointed with The Pet spa's service and will never use their services.