Sloppy service and poor communication

The product I ordered and paid for online was not in stock. The Pet and Tack Shop informed me of this giving me the option of a refund which I asked them for. I emailed my account details 3 times to them and it took 2 weeks for them to refund me. This occurred only after I sent a follow-up email requesting confirmation on when I could expect the refund. Very sloppy service.