Get some manners and improve your customer experience

Customer service and a good client experience does not exist within this company. I wish i had read the bad reviews before spending 3k and ordering a product with this company. I just saw a decent rating and assumed the best. Boy was i wrong.

After 2 days of ordering and still no communication regarding delivery date and multiple unanswered WhatsApp messages, they eventually answered me and the first thing i was told is that there is a surcharge for delivery.

To which i asked a few questions that were never rep**** to, more hours passed and we called, the phone was answered by a very unfriendly man with a very passive aggressive tone. We had questions we asked, very calmly might i add, about delivery and immediately were told if we are not happy we must cancel the order. (Im sorry but how do you run a business with that attitude?)

We told him we don't want to cancel we would like our product we just wanted our questions answered as the checkout was a bit vague, then we questioned the surcharge for delivery to which we were told it *clearly* states on the website that if it is over 25kg there is additional fees- this "clearly" is a hidden tiny tab at the bottom of the page which you have to open about "shipping policies" and unless you are looking for it you won't know to look there, why are other online websites able to clearly state that by checkout for ease of purchase for the client.

This was far from a smooth customer experience, you sir need to work on your attitude and learn how to be calm and respectful when dealing with clients that only have questions about their order.

Definitely DO NOT recommend. The ONLY reason I am giving 2 stars is because the product is good but I will never be ordering from then again.

Delivery 2/5 Customer Service 0/5 Website Ease 2/5