Disgraceful service

Poor communication and service. Order placed and no further communication until a message from courier saying it was collected should be delivered in a few days to Cape Town. Problem is I live in PE. 3 emails in 2 days went unanswered. Eventually I whatsapped them to find out why my order listed to go to Cape Town. They promised to investigate and get back to me. It’s the next day and I still hadn’t heard from pet & tack shop. Contacted them again and they said they factor in 5 days at least for courier for errors like this. How often are they sending to the wrong city ? Why were emails ignored for days ? They could have sorted this issue on Wednesday already and had my package rerouted. Disgraceful service

I will now have to go buy elsewhere after this week delay