Poor customer service and shocking service delivery

Poor customer service and shocking service delivery I bought a Groupon voucher for an Engraved Parker Pen to give to a colleague who left the company. This was bought as a team gift. Suggested by me. I paid for the voucher and then ordered the pen with engraving and paid the additional postage. This was done on the 1st of November. I received an email confirming the delivery within 48 hours on the 9th of November. I have not received any delivery and the colleague left without the farewell gift. I looked like an idiot on the day of the farewell diner. Groupon has not responded nor did “The Pen Outlet”. They post feedback from so called happy clients but I have to differ. My feedback was removed.

Ockie de Lange