EXTREMELY BAD SERVICE

Don't let the 5 star rating fool you. The service at The Pearl in Umhlanga was shocking! The lady we booked with was so rude, her name was Solina. I asked for service and she said I was asking for preference, when all I asked for was if there was a place where my boss could store his bags as he needs to check out at 10am and his flight only departs at 6pm, she simply said that is was not her problem, not in so many words but if you could read her emails you would be surprised of how rude she was. I asked that she pretty please make sure there are no feather pillows in the room as my boss is highly allergic, she said she would deal with it,,,,,, he arrived and he broke out in an allergic reaction. My boss called before he arrived and said that he will be arriving a little sooner, would it be ok. She then said it would be fine and on his arrival she was not there. This women was so rude, she needs to go on hospitality training, she went on how she has celebrities staying there and that why should she make extra effort for us. <br> So much money to pay for such bad service, really, avoid this place, you get better service and more affordable places. <br> <br>