E sim code was not sent by Naidoo

"I recently took out a Vodacom contract online and specifically requested an eSIM. However, they sent a physical SIM card instead. On Sunday, I visited the Vodacom store at Pavilion and was advised to return on Monday before 18:00, which I did.

I was assisted by Consultant Naidoo, who assured me that my eSIM code would be emailed to me by Tuesday morning. I expressed my concerns about what if he doesn’t send it, but he reassured me that he would send it as soon as He open the computer. And He definitely did not send it.

On Monday, I called the store at 10:00 to remind him, and he told me not to worry. I called again at 13:09, and he repeated the same assurance. When I called for the third time, another staff member answered and said he would remind Consultant Naidoo and get back to me. Unfortunately, no one called me back, and I'm still without data."