Poor Customer Care and no Urgency to resolve Complaints

On Friday 20/12/2019 upon arrival to the Pavilion Hotel in Durban, I was given keys to room 307, upon walking into the room, the room was very hot and stuffy, so I tried to switch on the air-con only to realize that is it faulty and not coming on – I then immediately informed the lady at reception and she advised the technician will come have a look, indeed he came and checked, then said there seems to be a problem at the switch or DB box that is outside as it kept going off moment he switches it on. The Manager on Duty that night asked if they can offer a fan that I can use while they attempt to resolve, however should the matter not be resolved they will try move me from the room, this was a conversation we had just before 23:00 in Friday as I was heading out, I told him I would appreciate that and they have full access to the room while I am out. This was not resolved that night and I had to open windows and use a fan while I sleep. Then Saturday Morning around 5:30am I left my keys at reception and requested that they can have full access to try and resolve this matter. However, upon my return at about 21:00 on Saturday (21/12/2019) nothing was done, the room was still without a working air-con, I immediately called reception and they sent a different technician who seemed to not know what was happening, never minding that this complaint was lodged night before on Friday (20/12/2019), he did same this as the previous night technician did and then informed me that this will be resolved as all he need is access to the DB room to switch it on, again I was going out for dinner and left my keys with him and manager on duty this was around 21:40. To my surprise as I came back just after 23:00 nothing has been done, air-con still faulty and there is a new receptionist and manager on duty starting off a new shift, they then inform me that they know nothing about my complaint and all technicians are off even though they could see my keys were left there at their reception, so again I must sleep in a hot room with windows opened and a blowing noisy fan. This shows incompetence at its very best, when a client complains surely it should be recorded so that should matter not be resolved ,then the next person coming on different shift must be able to pick up the complaint and try finalizing to resolve. I feel that the Hotel knew very well about the problem of that room however decided to string me along knowing that I will be checking out soon, and their excuse for being fully booked and unable to move me to a different room, so I just have to deal with it as I had already paid them, so I have no choice but stay. I have decided that myself and everyone close to me never ever book accommodation with The Pavilion Hotel anymore as they take people for granted and do not show any urgency in resolving complaints.