Pavillion Hotel Durban WORST ACCOMADATION EVER

I arrived on 24 Nov 2018 at the PAVILLION HOTEL DURBAN, Chanell Millei assisted me with my checkin WORST SERVICE I EVER GOT. They could not give me a parking in the building as they dont have enough bays I should try the next day as its on first come first serve basis and people will be checking out so there will be availability, i eventually told them put me on the list so I will be first to request a bay they said they cant do that at all. I was told they have an armed guard in the street TO LOOK AFTER THE CARS but they cant guarantee me its my own risk THAT IS NOT VERY REASSURING. I asked them to notify me when my room will be ready as I was there before normal check in times still have not got a call till now. The room had no see view as indicated on the advert and overlooked a back street. The room was small and bathroom door lock was broken. I requested another room they said I should try the next day as they have people checking out, I did this early the next day, again they were unable to assist said come back later, I WENT BACK ATLEAST TWICE but was told come later, eventually they said they can give me another room however this has a double bed only and i should pay an additional R950 per night, I originally had a 4 sleeper room. I declined this as you cant give me a 2 sleeper room in place of a 4 sleeper with extra pay in. The hotel is very noisy with cleaners making a big noise while you are sleeping and there are ppl that shout late at night,it seems like they dont have any house rule regarding noise as i did not see any. The room was very small and cramped as if they added 2 extra beds to make it a 4 sleeper, the room was stuffy. Anything that was requested our response was SORRY SIR WE CANNOT HELP. We eventually decided to go to another another hotel as we were not willing to spoil our vacation due to a USELESS HOTEL. The hotel did not refund us. The quality of the cleaning was also poor. The pillows gave me neck pains. We contacted the manager Vikash as well to complain on the 26 Nov 2018 who acknowledged the receipt of our complain and promised to respond, however we are still waiting to date for a response from him. We also had reception calling us before 7 on the 26 Nov 18 saying our key was dropped off for checkout(our checkout date being 28 Nov 18), I told her that they are mistaken they are calling the wrong room, they however sent an inspector to check us out while banging our door to open, I told him he should go away and tell reception to get there facts straight as I told them they have the wrong room, I hate to think what would have happened if we were out of our room at the time. Staff INCLUDING THE MANAGER lack proficiency and don't know how to deal with people. I WILL NOT EVEN STAY AT THIS HOTEL FOR FREE.