Highly unprofessional staff
<p>Booked into this hotel on Fri 20 Jan for two people. We were given a family room.we advised the reception staff that the room was not to our satisfaction. Curtains were not hanging properly chipped furniture and lastly given the last room far away from civilisation. All three complaints were not resolved by the staff.</p> <p>So anyway we were asked if we could spend the night in that room as no other rooms were available. We were promised to be moved to a more suitable room. Next day we showered and went down for breakfast. Thereafter we went to walk on the beach .only returned to the room at 1 to change rooms.we waited at the reception for an hour while the sullen and unprofessional staff grudginly assisted other customers .finally we went to the counter and was advised sorry the room is not cleaned yet.At 2pm ?????</p> <p>After voicing my dissatisfaction a room suddenly became available. We were then escorted by a staff member to room 223 to fetch our bags and then taken to the new room.Half an hour passed and I received a call from the reception telling me that 2 towels are missing. I could not believe what I was hearing I was absolutely upset. I asked the lady if she is implying that I had taken the towels and she said yes. Now why would I do that? Am I so desperate to take the towels? How dare you accuse me of this crime?what proof do you have?The room was accessible to your staff when I had stepped out for a walk. </p> <p>I had given the staff the opportunity and permissoon to search my belongings but they refused. I had nothing to hide.i was made to feel like a ******** .I was in tears due to the false accusation .I spoke to the manager Jim as well as Vikash who were apologetic sadly my stay there was already marred by this incident. </p> <p>I will never book at this hotel and I will ensure every person I meet with will hear of this horrible and embarrassing incident. I will name and shame Pavilion Hotel in Durban. </p> <p>Sort your staff out .Get them some trying in customer service otherwise you will lose customers .you have just lost one .</p> <p> </p> <p> </p> <p> </p>