DISGRACEFUL AND APPALLING SERVICE

This hotel has really dropped in standard drastically since the last time I was here in 2019.A complete joke and disgrace.I have lost respect for this hotel.Shocking Service..There is No more Safe to keep your belongings secure,DSTV channels stopped working,Also My room was not made after i put the Make Up My Room Sign Up,and when i complained, they try to make it,as if it was my fault.There is also one arrogant guy working at reception who was quite abrupt rude,and embarrassing the way he spoke to me, but the highlight was,They made me pay R500 for unintentionally spilling Ice Tea on the bed sheets,like its not human, for someone to spill something by mistake.Sorry to say,Unless they raise their standards,and also talk to their hotel guests with respect, then they should shut down this place,or get new owners....Hardly any friendly staff members in that Place!!!