******** behavior of Pavilion hotel management

I had a very bad experience at Pavilion Hotel in Durban. I booked a premium room from their website in the 13th of August 2021 for my trip (24 - 26 September 2021). When I arrived on the 24th Sept 2021 at the hotel, I was told that check-in time is 15:00. I came back at 15:15, they told me that the room was still not ready. At 16:30, I checked again, the room was not ready. I lost patience. They allocated me a room at last. When I got to the room, it was not what I paid for. It was very small and I realized that they gave me a standard room. I went back to the reception and told them that I paid for a premium room, not standard. They kept calling each other and they did know what to do. Apparently, they selling these premium rooms to people who book on that day because the price is way expensive. I had to fight with them and actually tell them that I want my money I'd they can't give me what I paid for. 30 minutes later, they came to me and offered a family room. Because it was bigger and I could see that it is getting late for me to be able to get an accommodation around Durban, I accepted it. The other reasons for me to take it was that Durban was fully booked this weekend. I settled for the family room with no view while I booked a premium room with a nice sea view. Apparently, this is what they do to people who book online. The breakfast was not impressive. Aircon was not working. Pavilion hotel in Durban is a no go area. I repeat, if you want to have peace and enjoy your holiday, DO NOT GO TO PAVILION HOTEL DURBAN. I wonder how did they get 3 star rating, it is actually an insult to other 3 star rated hotels.