Utility management

Bad service from Malcom the estate manager and his team. I kindly asked for assistance with allocating of my utility meter, I sent emails and logged calls to every number I could get in the early hours of the morning its 16:35 now I am headed to the office there is no hot water at my apartment despite having gone through all the efforts mentioned above to get assistance to the meter that time when we pay rent in advance only to receive such ill treat.