customer experience

so guys this place service is the pits! they have no empathy at all. so there was miscommunication of information regarding my first payment from their agents causing April rent to be behind but nevertheless I then asked if we can do a payment arrangement with them so I was directed to a women named Sharifa Mather this lady declined my payment arrangement where I stated I can afford 500 each month and when I have extra cash ill pay more she said that I must pay R2500 in order for my restrictions to be lifted firstly where am I going to get R2500 from in this pandemic I'm telling her how much I can afford and she is giving me a higher amount guys mind you I'm still paying rent and she cut off my internet access mind you I work from home and get paid according days and hours worked so already that is affected so ill be out of a job soon then she cancelled access to the apartment so I'm being evicted during covid my car has to park outside like a savage but I'm still paying rent mind you. The manager (Malcom there as well is unbothered as I have made him aware of this situation since March when the whole miscommunication started and he didn't follow up then only recently he called a meeting to find out what happened only yesterday also when I explained to him my work requires the internet access otherwise I wont get paid to pay rent he said to write a payment arrangement with this Sharifa lady and when she rejected it he didn't even try make a plan for me nothing . As for Sharifa Mather this lady is not understanding at all and has no empathy what so ever along side with the manger.

The parks apartments has not sent tenants emails regarding payment arrangements for those who are affected by the pandemic nor do they ask why you missed payment or investigate on missing payments they just cut off your access to things not even knowing the reason for missing payments .

This place looks nice from the outside but when you actually live in it its not great at all the drama I'm going through is so stressful I don't want to lie ...my job is at risk cause of one month missing payment which the confusion was created by the agents by not properly explain everything now I'm being treated like I have three months outstanding rent due which I don't. I'm not sure if Jessica Hofmyer is aware of her staff being so cut throat during covid pandemic and if she is aware I'm truly just disappointed honestly you don't treat people the way Sharifa has treated me .

I do not recommend anyone to move here and if you do maybe hopefully your experience will be better but just note should you have any personal matters they will not empathize with you at all.

As we speak I'm still going to pay rent with no vehicle access and no internet access.