1 reviews | Active since Jun 2017
Unprofessional, Pathetic Customer Service
<p>I ordered a few things from The Paramedic Shop on the 8/6/17.</p> <p>I recieved no tracking number, No update on my order, which naturally had me very worried.</p> <p>Fortunately on Monday the parcel arrived at 4pm.</p> <p>One item short, the most expensive of the lot, I was given a letter stating that it will be with me in a few days and that they were out of stock, Honestly I wish I had been told this much when I made the order and paid.</p> <p>I'm truly hoping it gets to me this week.</p> <p>Otherwise, Everything was packaged.. Very unprofessionally?</p> <p>You'd imagine they'd use a more sterile approach (The pair of operating scissors I ordered were placed in a broken ziplock bag).</p> <p>The highlight was another item that passed it's expiry date in February. It's June!</p> <p>You'd think it being a medical supplies store that it would be clean and finicky about it's products.. Expiry dates are important!</p> <p> </p> <p>Don't bother emailing their customer service.. You will certainly not get a response.</p> <p>I have emailed twice before my order, with general enquiries.</p> <p>Once after payment, regarding the lack of information on my order.</p> <p>And again today enquiring about the missing and expired item.</p> <p>Nothing.</p> <p> </p> <p>I personally think they should take their business a bit more seriously and start handling things professionally.</p>
Hello,
Thank you so very much for your review. I will be taking this matter extremely seriously and I thank you for bringing this matter to my attention. Please can you let me know what your order number is so that I may follow up on this matter and get this resolved.
Once again I do apologize for this and I assure you I will resolve the problem. If you could send me an email with your order number to ***
Kindest regards
Alison
Hello,
Thank you so very much for your review. I will be taking this matter extremely seriously and I thank you for bringing this matter to my attention. Please can you let me know what your order number is so that I may follow up on this matter and get this resolved.
Once again I do apologize for this and I assure you I will resolve the problem. If you could send me an email with your order number to ***
Kindest regards
Alison
Hello,
I have tried calling you as well as sms'ing you with regards to your complaint. I see that you did receive delivery of your suture pack via Dawn Wing couriers on the 12.06.2017. With further regards to you complaint for the expired items was it the 2 x Umbilical cord clamps or the 2 x Chromic sutures Size 3/0 as I have checked our stock and the items we have in stock expire in 2019. I would like to resolve this matter swiftly as you are quite right, we should not have expired items and I would like to resolve where we could have possibly gone wrong. We just did a stock take and removed all expired items out of stock at the end of May.
If you could please let me know which items it was.
Kindest regards
The Paramedic Shop
Hello,
I have tried calling you as well as sms'ing you with regards to your complaint. I see that you did receive delivery of your suture pack via Dawn Wing couriers on the 12.06.2017. With further regards to you complaint for the expired items was it the 2 x Umbilical cord clamps or the 2 x Chromic sutures Size 3/0 as I have checked our stock and the items we have in stock expire in 2019. I would like to resolve this matter swiftly as you are quite right, we should not have expired items and I would like to resolve where we could have possibly gone wrong. We just did a stock take and removed all expired items out of stock at the end of May.
If you could please let me know which items it was.
Kindest regards
The Paramedic Shop
