MS
Michel S

1 reviews | Active since Feb 2018

18 Feb 2018, 12:02

False Advertising

Purchased a blood pressure kit containing a set of 5 blood pressure cuffs with a gauge.

What was advertised was a 2-tube blood pressure cuff kit, but when I received the product, it was a 1-tube aneroid blood pressure kit.

I wrote an email to The Paramedic Shop to complain and asked for the error to be fixed on the website.

Antoinette Steenkamp from The Paramedic Shop responded. The error was admitted.

The error was partially fixed. The description of the product was fixed, but the image still shows a 2-tube aneroid blood pressure cuff kit. This is still false advertising.

There was no offer from The Paramedic Shop to replace the incorrect item I receive. I asked for a refund or a discount off my next purchase, but there was no response from The Paramedic Shop except silence.

0
Replies (2)
The Paramedic Shop
The Paramedic Shop's reply18 Feb 2018, 14:26
Official

Hello,

I am so very sorry for the way in which this matter was handled. This matter will be taken up with the person concerned. I am going to look up your official complaint and rectify this matter immediately.

Please do accept my apologies and this matter will be resolved promptly.

Kindest regards

The Paramedic Shop

MS
Michel S's update18 Feb 2018, 16:19
Reviewer Update
Thank you for your efforts to rectify the issue. It is greatly appreciated.