UNABLE TO REDEEM - NO ASSISTANCE

I have over 3000 points in my account but unable to redeem, the button does not respond at all. It is definitely not my browser because as an IT person I ensure that my system is always updated. I complained to the panel station on many occasions but they do not provide any assistance. The latest response from them is that I must email a copy of my ID in order to process the voucher. Instead of making that request, why don't you fix your damn system!! Another issue is that they send survey which time-out after about 5 to 10 minutes stating that 'you have already completed this survey' . What a waste of my time.Who is representing the panel station in South Africa and when may I have my voucher redeemed, and thereafter I would like to close my account with them!