SURVEYS FOR REWARD/PAYMENT

I have been a member of the Panel Station for a few years and have received rewards from them although on many occasions I have had to follow up numerous times. It has become more and more difficult to resolve issues with this survey panel, as their e-mails appear to be responded to via chatbots and one cannot post on their social media page - its seems as though they are trying to avoid paying rewards and any contact relating thereto, which is suspicious to say the least. One has to wonder if these surveys are in fact bona fide surveys, or just a way to obtain personal information for dubious purposes.