Poor Customer Service

I have been a long time member of the Panel Station. I am struggling to claim my voucher as they are only for viewing I cannot open them to see entire voucher number which makes it hard for the service provider to punch the mumbers into their till and help me. I have been sending emails to The Panel Station "Conract Us" inbox which replies the next day without my attachments of screen shots explaining my problem. Taking us back to zero as the content is changed leading to rhe problem not resolved. Why don't you employ people who speak different languages if it is an issue of direct translation. Hire people who are keen to resolve customer problems not just pushing their ticket numbers per day to get paid. I have never had problems with thw Panel Station especially when they were paying out money. This reward system seems to be messy. It is a struggle before all is sorted.