The Palace hotel

I have never been one to complain about hotels but for the first time let me tell you about my experience at The Palace Hotel in Durban:

I called late afternoon on Saturday and decided I would like to book a hotel with the intent of visiting the La Vita Spar there. When I called in they told me there was room available at R1500 on the 8th floor, literaly 15mins later I was there to checkin and when I got to reception, a very warm welcoming lady by the name of Xolile or Xolisiwe kindly greeted us with a smile and we advised that I called in a few mins ago looking for a room for 2 people. She began typing in her computer and then after a few minutes told us that it was no longer available only the more expensive oneswere at about R2279.00 which was hard to believe considering the time we took to get there. Fine fare enough we accepted the price and then checked in to room 1303 on the 13th floor. Lovely view, very clean and of good standard, however THE DAMN TOILET WAS NOT FLUSHING, how does a hotel like that not have a flushing toilet.

Fine fare enough we let that one go we complain and they move us to 1301 which was different even in design and the view from the room is not that of the ocean like in 1303 and lounge did not have the window that like 1303. I began to get upset. Fine we get past that, we order Margherita's from their bar to loosen up and damn ourselves down BUT THOSE TOOK FOREVER FOR EACH ROUND WE ORDERED bare in mind we ordered 3 rounds and that alone was close to about 1000. After the third one they then told us that the bare was closed this after 10pm, I aksed why they didnt tell us the bare closes at 10am and they simply told us sorry but tough luck. Now Starting to get angry so we let that go and go across the road to Joe Cools for drinks and come back and we pass out.

We wake up in the morning we get a phone call advising us that they apologise for the service and they want to offer us a free breakfast. Alright cool we accept the apology and we are taken downstairs for that after we finish showering and they offer us, what they called, an English breakfast and I cannot begin to tell you how digusting it was, THE BACON WAS RUBBER, I mean you could literally chew that thing to pieces with your canine teeth and it would still be thick, Ask the manager there he took the pictures. they called the manager and he basically could not offer me any the a R600 discount? excuse me but wasnt that the amount it up by from the time we called in to the time we got there? Something really shady there.

all of this is happening within a space of less than a day because we arrived `21 December 2019 in the afternoon and left 22 December 2019 in the morning.

Truth is I never Visit The Palace hotel in Durban by the beach, and being some who wanted to visit their spar I ended deciding not and just going. I could forgive the first and secod maybe even the third mess they made but after 5 times of messing up I gave up no one can forgive that after paying so much money.

I WILL NEVER VISIT YOUR HOTEL AGAIN!!!! TERRIBLE AND I WANT MY MONEY BACK, ALL OF IT, BECAUSE IT WOULD HAVE BEEN BETTER TO HAVE GOTTEN THAT **** SERVICE FROM A SMALL TINY HOTEL THAN YOU GUYS. THE PALACE HOTEL YOU SUC****!!