Horable

We arived on tuesday the 10th october 2017 2 couples booked room 803 and 801 .Fist day experience ,We were supose to check in at 3 but only 801 was ready not 803 ,so we had to wait about 30min for the other room .We then went up to the rooms and there was a broken stove ,water all over the kitchen unit .803 had no towells and when u ask for them only 3 hours later were delivered to us .on the 12th october morning taking a shower on 801 there was a drain blockage which was reported to a manager on duty at the time and her name is Charmaine Pather .We then ask her if guests at 801 can maybe moved to another room if possible cause the carpet in the lounge was wet ,then she started charging at us saying only after she got a report from the plumber only then she will decide ,but she never got back to us .Bad service .