BC
Brad C
1 reviews | Active since May 2022
10 Sept 2023, 15:10
Oyster Box - what a joke!
a week ago my wife booked at the Lighthosue bar, to celebrate her 50th birthday with friends tonight
at 3pm today, Clive called from the Oyster Box to say sorry we can't accomodate your booking!!!
ARE YOU KIDDING ME!
then 5minutes later a lady called to offer to push two couches together for us?
really, this is what 5 stars in South Africa has become? i thought Oyster Box was a place to go for service and quality!!
absolute disgrace
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The Oyster Box's replyOfficial
13 Sept 2023, 08:47 Dear Mr. and Mrs. Chislett, I would like to thank you both for taking the time to speak to me on two different occasions. I appreciate all the feedback you gave me, all constructive feedback is so very much appreciated as it is only by receiving this that we can continue to grow and deliver a superior service to all our guests. Sadly on the occasion that you came to spend time at The Oyster Box, we fell short of this delivery. I have discussed this matter with the staff member concerned and we will do further training with him so that this does not happen again.
With this in mind we would love the opportunity to invite you back and to meet you personally to apologize. I can assure you on your next visit you will experience the service for which we are renowned. Again, my sincere apologies for the inconvenience.
Kind regards,
Wesley Alexander
Assistant Food & Beverage Manager
With this in mind we would love the opportunity to invite you back and to meet you personally to apologize. I can assure you on your next visit you will experience the service for which we are renowned. Again, my sincere apologies for the inconvenience.
Kind regards,
Wesley Alexander
Assistant Food & Beverage Manager
The Oyster Box's reply13 Sept 2023, 08:47
Official
Dear Mr. and Mrs. Chislett, I would like to thank you both for taking the time to speak to me on two different occasions. I appreciate all the feedback you gave me, all constructive feedback is so very much appreciated as it is only by receiving this that we can continue to grow and deliver a superior service to all our guests. Sadly on the occasion that you came to spend time at The Oyster Box, we fell short of this delivery. I have discussed this matter with the staff member concerned and we will do further training with him so that this does not happen again.
With this in mind we would love the opportunity to invite you back and to meet you personally to apologize. I can assure you on your next visit you will experience the service for which we are renowned. Again, my sincere apologies for the inconvenience.
Kind regards,
Wesley Alexander
Assistant Food & Beverage Manager
With this in mind we would love the opportunity to invite you back and to meet you personally to apologize. I can assure you on your next visit you will experience the service for which we are renowned. Again, my sincere apologies for the inconvenience.
Kind regards,
Wesley Alexander
Assistant Food & Beverage Manager