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On the 29th FEB 2020 I decided to make reservation at the Ostrich Manor Number 94 R560 harteebees now operating as Red Zebra Lodge and Restaurant (PTY ltd). I paid an amount of R4600 for 6 people for my mother’s 60th birthday celebration to take place on the 24th – 26th April 2020. Obviously, we were under lockdown level one and could not visit the place.

Fast forward the 1st of July 2020 I then received the following comm from Zebra

From: *** <***> Sent: 01 July 2020 3:20 PM Subject: Re: Business Closure

Good afternoon, We regret to inform you that the Red Zebra Lodge and Restaurant (PTY ltd) has closed all operations. We have received emails with requests for refunds, with banking details and booking information. We are still in discussions to find alternative solutions but as it stands currently the situation is still as below. This process is going to take months to resolve and we will inform you if anything changes. The Minister of Tourism has also excluded non B BB-EE guest houses and hospitality business from the COVID19 relief fund which means we have not received any financial aid or assistance. All bookings made during and after the COVID19 lock down will unfortunately be cancelled and not reimbursed or booking dates extended and bookings that were extended will not be fulfilled. The business is not liquidating due to the fact that it does not own any assets. All queries must be done via e-mail. Kind regards, Management The Red Zebra Lodge

I then sent them an email requesting a refund and I got an automated email which read below From: *** <***> Sent: 09 June 2020 1:39 PM To: Nokulunga Marawu Subject: Auto: Business Closed (was: Business Closure)

This is a multi-part message in MIME format. --------------4C502394C6B81C*** Content-Type: text/html; ch****t=utf-8 Content-Transfer-Encoding: 7bit Good day, Thank you for your e-mail. Please note that this business is permanently closing and we will tend to your queries as soon as possible. Kind regards, Management

They sent a follow up email On 2020-06-09 09:58 am, *** wrote: Good morning , We have received various e-mails from guests and are in discussions to find a better solution for those who could not fulfill their bookings due to the COVID 19 lock down and whom might not be able to reschedule due to our business permanently closing. To reconcile this matter and the closure of this business can you please send us the following details for our records: Full Names: Booking date: (check in date) Amount paid: Total amount of quote / invoice: Banking details: Any other comments: Please attach proof of payment or invoice if available. Even though our cancellation policy do not allow for refunds, we are trying our best as management to find alternative solutions or to come to an alternative agreement and will keep you informed. Kind regards, Management