1 reviews | Active since Dec 2012
Disgusting service
Booked my drivers husbands license for 11 May 2018. To date did not receive our card. Phone every single day to no avail. Cannot understand how this company has picked up the contract for Online Drivers licence bookings. They have now conveniently put all their telephones on voicemail. Will contact the Mayor of Tshwane to investigate how this company has picked up this contract .
Dear Yogathan Naidoo,
We appreciate you taking the time to provide us with constructive feedback. Whilst we are providing a service to the SA public, we are not in control of the entire value chain but having said that, we do take responsibility for the entire process which at times proves incredibly difficult. In your case, we made contact with the NDOT who confirmed that your card was indeed ready for collection upon which we engaged card delivery coordinator who assured us that your card will be collected and delivered to you this week. I believe it was in actual fact delivered?
Nonetheless, this is our problem and you, as our customer have every right to be annoyed with us. Going forward, we have started a process that will remove the delivery coordinator (and sluggish delivery company) so that we can get full access up to the NDOT point. This will give us more control, still not complete control, over the process by removing a cumbersome link in the value chain. We are not shifting the blame, we are accepting it and fixing it!
It might not make you feel better right now but we hope that you will take some comfort knowing that we take it on the chin and fix it even if it’s not entirely our fault.
Kind regards!
Dear Yogathan Naidoo,
We appreciate you taking the time to provide us with constructive feedback. Whilst we are providing a service to the SA public, we are not in control of the entire value chain but having said that, we do take responsibility for the entire process which at times proves incredibly difficult. In your case, we made contact with the NDOT who confirmed that your card was indeed ready for collection upon which we engaged card delivery coordinator who assured us that your card will be collected and delivered to you this week. I believe it was in actual fact delivered?
Nonetheless, this is our problem and you, as our customer have every right to be annoyed with us. Going forward, we have started a process that will remove the delivery coordinator (and sluggish delivery company) so that we can get full access up to the NDOT point. This will give us more control, still not complete control, over the process by removing a cumbersome link in the value chain. We are not shifting the blame, we are accepting it and fixing it!
It might not make you feel better right now but we hope that you will take some comfort knowing that we take it on the chin and fix it even if it’s not entirely our fault.
Kind regards!