RB
Ronel B

1 reviews | Active since Jul 2019

31 Jul 2019, 08:53

Terrible Service from The Old Woodbarn, Langeberg Ridge

This business was marketing A-frame shelves on facebook. I first contacted them 4 June 2019 to enquire as to pricing and delivery. I checked them out, visited the address from where they work, and then confirmed instruction and requested an invoice 6 June for delivery confirmed 19 June. I received an invoice and made payment of deposit 13 June 2019. 9 July I made an enquiry in regard to delivery which was due 19 June. No response. Since then I made several attempts to follow up got the stranges responses. 'Did you know I am out of town?' 'Have you not received it yet?' 'I made it and send a guy to deliver it to you. Will have to try and find him to find out where it is' 'have not traced my delivery guy yet' 'contacted my delivery guy and he must off delivered it to the wrong address'

By 22 July we cancelled the order and requested our deposit be returned.

Follow up calls and messaging, visits to the address, nothing worked and what is worst, the service provider thinks that he did nothing wrong.

It is the 31st of July. The last promise was that payment would be made directly at the bank by no later than Saturday the 28th of July as Corne is not s****ed in online banking and IT? Today, the 31st I am told that it was scheduled on Saturday and the 'debit order' will go off tonight....;.NO, within 2 days.

Worst Service and dishonest - bad combo

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Replies (1)
The Old Woodbarn
The Old Woodbarn's reply04 Feb 2020, 08:53
Official
Hi Ronel. Thank you very much for your reply. When the original order was placed you mentioned that you are not in a hurry and suddenly wanted delivery when we were out of town. We have refunded you in full as per our discussion. We do apoligise for any inconvenience.