accomodation

We struggled to find the place with a GPS and when we finally arrived everything was pitch black and nobody at reception. It was 20h00 and check-in time was untill 22h00 We tried to call the number on Booking .com but it was switched off. we also left messages on their whatsapp. As off today no apology or answer. It should be taken off as I am sure we were not the only people it has happened to before.