No client satisfaction or support service at Notebook Company aka Laptop Company.

Client satisfaction/support at Notebook is done online by "Samantha cares". However because walk-in service is not properly recorded, Samantha cannot trace transactions. Therefore this function is a complete waste and non-existent. I tried it for the non-delivery of a laptop battery on 9 January, but all she did was send an email into the abyss. Clients do not have time to waste on playing this kind of game, management need to reorganize to ensure a relevant client support service.