WORST ESTABLISHMENT EVER, YOU NEED COMPETANT STAFF!!

THE WORST CUSTOMER SERVICE EVER!! If I could give them Zero, I would. I booked my daughter into this place as I didn't want them to drive at night. I made the booking on a booking site and paid for accomodation which was R855 for the night and said nothing about a R550 breakage fee which she had to pay, they told her it will be refuded in the morning when she leaves, no problem she paid it. She arrived around 7 and had to wait an hour for them to give her the keys after paying the breakage fee, The staff were very rude and very ******, especially the guy at the front desk. When she checked out in the morning, they said they couldn't give her cash as she had paid by card so they would reverse the amount and she would have it credited. It has been 4 (four) days and she has not received a credit. We have tried contacting The Norwegian Lodge for the refund but no-one answers their calls or returns messages, this is *****, you cannot withhold some-one's deposit after promising to credit them. I want that deposit refunded ASAP. I will NEVER refer this establishment to ANYONE.