AK
Anina K

1 reviews | Active since Jun 2019

19 Jun 2019, 12:14

0/10 - WORST HOTEL EVER!

0/10 - WORST HOTEL EVER !

If you're looking to have your money ****** and struggle for months to get it back - this is definitely the place to go.

I made a booking on the 6th of May 2019 for December, but then had to cancel the booking on the 13th of May 2019 due to unforseen events. I litteraly had the booking for a week.

I e-mailed them various times in regards with getting my deposit back. but I was only met with silence.

Eventually on the 27th of May 2019 they responded and started handling the account. - OR so they promised.

I was kept in the dark until the 11th of June 2019, sending multiple e-mails trying to get my money back.

It is now the 19th of June 2019. Nearly two months from the date of cancellation and I have STILL not received any money at all.

They are utterly pathetic.

The are rude, ***********, unprofessional, stupid, arrogant and lazy.

Upon trying to contact the hotel itself via phone. Nobody answers.

Please DO NOT use this hotel EVER!

Complete waste of time.

0
Replies (1)
AK
Anina K's update19 Jun 2019, 12:36
Reviewer Update
UPDATE - The Norwegian Lodge just charged me R1 413 for "Admin fees". And only refunded me R87.

WOW!