The NEST DRAKENSBERG MOUNTAIN RESORT HOTEL

I booked a holiday for 10 to 13 April 2020 at THE NEST DRAKENSBERG MOUNTAIN RESORT. It was a long weekend and it was my wife's 53rd birthday on the 11th April 2020. As both of us are educators the timing was perfect. I paid in full because I did not want to lose out on the booking. Once the Lockdown was announced and a State of Disaster was declared, i made numerous calls and sent emails to cancel the booking as the dates fell within the Lockdown period. The NEST refused stating that they had a no-refund policy. On their correspondence they also indicated that they could not allow a change of dates. They instead asked that I postpone my visit. They have contradicted themselves by not allowing a refund but making a change of date. School holidays are going to be altered. I am being forced to choose another date. They are hold my full payment hostage. Due to the uncertantity of the current situation, I may be dead or the business may fold. These are exigent circumstances and The NEST is being intransigent. It is definitely not a friendly and accommodating establishment as it claims.