CHRISTMAS DINNER CRISIS AT NECK AND DECK:

The overall themes of this Christmas dinner were poor planning, a complete lack of managerial oversight and bait marketing. The waiting time between meals were at least two hours per course - when the food arrived, it was cold, flavorless and key menu items were missing. The pre-set menu promised a 10 hour cooked lamb, which only half of the guests were able to enjoy. A Christmas lunch turned into a Christmas dinner - with elderly and young children becoming restless and tired. The charge for this dinner was above average at R495 pp and the policy required pre-payment, leaving unsatisfied customers stranded and stripped of their consumer rights.