CLEARANCE CERTIFICATE WITHHELD

I'm sorry but I cannot be ignored any longer. I moved to NDRC thinking I would get help but I'm sitting here regretting my move. I approached NDRC for a clearance certificate, paid the fee on the 20th of December 2024, after that i requested a time frame, which I was told 21days. Since they opened in January 2025, I've had to communicate first on progress of my clearance certificate, either there was no response for days on end, either from Mishkah, the DC-Siba or the administrator, Ayakhe. Eventually when contact was made, i was told that I need to get my prescription letters, according to my knowledge prescription is automatic and I need to claim it, which I did, in October 2024 already. According to Regulation 19(5) a credit report is enough to be utilized by a DC when a clearance certificate is due. It is not a requirement in law to provide a prescription letter from a credit provider, it applies automatically. And then there's the issue according to them with my paid-up letters!! what issue!! everything is in black and white with clear understanding of account numbers, creditors. I moved here thinking I would be helped, but clearly i regret my decision.