The Nail Factor Gateway - terrible customer services

<p>on the 17.03.2017 two of my staff and myself had gone to The Nail Factor to have our nails done. i had paid R1100 for 3 of us to have our nails done. When i asked the nail technician Roslyn how long this would last she rep**** 1 month and to my surprise this hasn't even lasted a week. I have then gone to the store today 26.03.2017 and spoke to Roslyn who then advised that i need to do a fill-in every 2 weeks and if i need to have it removed i was asked to pay R90 for a soak off. None of this was explained when i was there a week ago. I have now contacted the store Manager Simone Naidoo who was absoultely rude and arrogant, She says that its against the company policy to compensate in any kind. She refused to provide contact details of the owner and continued screaming on the call. This store really needs to be closed down as there are of no use just taking advantage of inncent people</p>