1 reviews | Active since Aug 2019
Pathetic service
Pathetic service at Nail Bar Centre Point
I had my nails done at the Nail Bar Centre Point in Thursday at 10:30Am.
That evening around 10Pm my left index fingers nail cracked and after chipping, fell off completely. I then checked my other nails and most of them had cracks in them. 3 other nails came off that evening.
After reporting this incident to the Owner of the Nail bar Vicky Hansson, I received no response whatsoever.
Friday morning the manageress at the Nail Bar Louisa called me and butter could not melt in her mouth. I told her that I would be heavily reprimanded when arriving at work with my nails in that state, and would have to have them soaked off at work.
She agreed and apologized again and said that before I soak off my nails I should take a picture so that she can show her boss. She then said whenever I am ready to come and redo my nails I should just give them a call to let them know that I am on my way.
When I called them to confirm this, no one knew what I was talking about. The manageress on duty was no help at all. She told me she will confirm with Louisa and that I could come in, in the meantime because there is someone available to do my nails but I should come now because the technician will soon have another client.
Upon my arrival the manageress was apparently on the telephone with the owner. The owner asked the manager how many times I had been to the salon, what seemed to me like she was trying to justify whether to correct THEIR POOR QUALITY OF WORK.
The owner Vicky blatantly told me that she would not redo my nails nor give me a refund because the fact that I had to to soak of my nails at work was not their problem.
This frustrates me to my core, because how many ladies experience this and is to soft to speak up?
How many ladies need to be mortified infront of others for reporting poor quality work?
At The Nail Bar, we pride ourselves on top quality service as well as treatments. We use only the best products and service.
At The Nail Bar, we pride ourselves on top quality service as well as treatments. We use only the best products and service.
You had your nails done on Thursday 8 August and emailed me on Friday 9 August at 22:43 and I rep**** to you within 2 hours apologizing and
You had your nails done on Thursday 8 August and emailed me on Friday 9 August at 22:43 and I rep**** to you within 2 hours apologizing and
We always offer to fix any issues on our nails within our 7 day policy, and my manageress Louisa confirmed this to you over the phone.
We always offer to fix any issues on our nails within our 7 day policy, and my manageress Louisa confirmed this to you over the phone.
You told us you could not get to us in time before your shift and will remove them yourself.
You then arrived at the salon yesterday with nothing on your nails upset that we would not give you a brand new set for free.
You told us you could not get to us in time before your shift and will remove them yourself.
You then arrived at the salon yesterday with nothing on your nails upset that we would not give you a brand new set for free.
We cannot be held liable for you voluntarily choosing to have them removed by a different salon (or by yourself at home) and without sending
We cannot be held liable for you voluntarily choosing to have them removed by a different salon (or by yourself at home) and without sending
I did offer you a discount on your new set as a show of good Will and to appease you, but you put down the phone on me and got angry with my staff in the salon.
As stated previously, we always try to fix any issues
I did offer you a discount on your new set as a show of good Will and to appease you, but you put down the phone on me and got angry with my staff in the salon.
As stated previously, we always try to fix any issues
I am sorry that you felt the need to review us so poorly on hellopeter, I hope you will understand that your reactions are unreasonable and unfair when we had only tried our best
I am sorry that you felt the need to review us so poorly on hellopeter, I hope you will understand that your reactions are unreasonable and unfair when we had only tried our best