1 reviews | Active since Sept 2016

04 May 2020, 15:05

Horrible Service and literally 0 Communication s****s

Absolutely terrible service, I would not recommend them to anyone. They are rude on the phone, lack communication and just decide to take money off your account which puts you in the red and get told we better pay or we will get switched off but we were not notified before hand that this would happen and alot of people are getting pay cuts yet they feel the need to just do a back payment and not even inform tenants

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Replies (5)
The Meter Shack
The Meter Shack's reply04 May 2020, 15:43
Official
Dear Valued Client at RYNFIELDZ

We trust this email finds you well.

Kindly note that you moved into your Unit at  40 RYNFIELDZ  on  1 March 2020.

You were not billed for WATER + GAS during period   March 2020.

The Meter Shack
The Meter Shack's reply04 May 2020, 15:43
Official
We received instructions to do the Billing for WATER + GAS during this period.

The Charges for WATER + GAS have now been billed on your Account for   March 2020.

Kindly note that you will Not be Cut-off immediately , but receive time to pay for this Back Billing.

The Meter Shack
The Meter Shack's reply04 May 2020, 15:43
Official
We kindly request that you bring your Account back into a Positive Balance by Tuesday  5 May 2020 , as Cut-offs will proceed on Wednesday  6 May 2020  from 11:00am.

All details of this Back Billing will appear on your Customer Portal and also on your April 2020 Statement.
The Meter Shack
The Meter Shack's reply04 May 2020, 15:44
Official
All April 2020 Statements are released on Monday 4 May 2020.

We thank you in advance for understanding this situation.

Kindly let us know if we can be of further assistance.
The Meter Shack
The Meter Shack's reply04 May 2020, 15:44
Official
Also kindly note that this email is not meant as a threat or a demand , but it is merely an informative email.

Have a nice day