1 reviews | Active since Nov 2021
Worst service
The Meter Man has extremely poor service and no support from them 1. My voucher was rejected and have been trying to contact support during the designated hours, the cellphone numbers never go through and WhatsApp no response. 2. I phoned the office today the first lady kept hanging up on me and then eventually spoke to some lady Ewelina who was extremely rude.
I tried to reach them Sunday during the designated time and spent an hour today trying to get someone to speak to, this is the 2nd time this happening where u must chase for a token in order to load my electricity voucher even if it's a migration the team should have sufficient support staff and more sensible availibiity for support services. The receptionists need training. If I could give negative 5 I would. I'm trike disgusted by this level is unprofessional behaviour and no support
We hope this message finds you well. We would like to personally apologise for the poor experience you had with The Meter Man.
We are currently investigating the details of your call, as we do not have a team member named Ewelina. Regarding your WhatsApp message, we did receive a message this morning and responded by providing our office contact number. Could you please confirm if your issue has been resolved?Once again, we sincerely apologise for the inconvenience, and we are committed to addressing this matter as quickly as possible.
Kind regards,
The Meter Man
We hope this message finds you well. We would like to personally apologise for the poor experience you had with The Meter Man.
We are currently investigating the details of your call, as we do not have a team member named Ewelina. Regarding your WhatsApp message, we did receive a message this morning and responded by providing our office contact number. Could you please confirm if your issue has been resolved?Once again, we sincerely apologise for the inconvenience, and we are committed to addressing this matter as quickly as possible.
Kind regards,
The Meter Man