PN
Pam N

1 reviews | Active since Apr 2020

24 Aug 2020, 13:37

The Meterman poor service costing me much

Warm greetings, I had a serious challenge with an old meter that was faulty and charged exuberant amount. The new meter was installed 4 August 2020 The new meter was or not set properly as it charges highest and red light was on 24/7 until a week before last. Loaded units finish very quick. I have hired 2 different Electricians to check my electrical appliances and lights in the house. I contacted The Meterman sent reports in writing and on videos recordings of a meter and requested urgent help. I haven't received any help or response and this is costing me way more than I could afford. I'm writing to you with the hope that hellopeter will avail urgent intervention with much RESPECT. Thank you. Much hope and light

0
Replies (5)
The Meter Man
The Meter Man's reply25 Aug 2020, 07:15
Official
Good day Pam

Apologies for the late reply, please could you send us your meter number? 

Kind regards
The Meter Man
PN
Pam N's update25 Aug 2020, 07:56
Reviewer Update
Thanks for a quick response. ***
The Meter Man
The Meter Man's reply25 Aug 2020, 08:17
Official
 Good day Pam

Usually when a meter is replaced a recon is done and The Meter Man determines how many kW a tenant uses per day.  If it is found that there was an issue with the meter, a refund token is issued to replace the kW that was lost.  I will get an agent to contact you as soon as possible

Kind regards 
The Meter Man
PN
Pam N's update03 Sept 2020, 10:11
Reviewer Update
The Meterman and high scaling electricity challenge that started in May 2020 still the same. The Meterman has told me the electricity rate gone up in July 2020 new meter placed in August 2020 with 120% increase of what I used to pay since December 2012 is working properly.

I now have a firm decision that will save me much from this unending challenge that is costing me way more than I can afford. I need to install solar system.
I'm looking for the best and affordable solar system company that I can contact and refer. I'm now relying on the sun to save me and my family. Thank you.
The Meter Man
The Meter Man's reply03 Sept 2020, 13:41
Official
Good day Pam

Your query was received regarding  a high usage on a meter, the meter was replaced with another meter and your purchases and usages remained the same.  This proofs that the meter cannot be faulty as it the usage of the electricity. 

You are welcome to investigate a solar system,  but the usage through the DB board will still be measured through the prepaid meter. 

Kind regards
The Meter Man