PK
Patrice K

1 reviews | Active since May 2020

02 May 2020, 17:19

Something is not right with The Meterman!

Early last year We had a prepaid meter installed from The Meterman moving from fixed as We were looking to save on the monthly electricity bill.

Further to that, We put the following measures in place for a household of 2x working adults:

1. No geyser is switched on EVER. We either boil water or take a cold shower on sunny days (which there is a lot of throughout the year)

2. We are predominantly at work for long hours so we cook about 3x a week at max and hardly use the oven.

3. We do laundry 1x a week

With all the above measures in place, I still find myself having to spend over R1000 for electricity! How is that possible?

1. Meterman seems to have special rates or counters that just deplete your electricity quicker than other providers.

2. I find it truly disheartening at the amount of electricity we receive. for example, if I buy electricity for R100 I only get 40.70kWh. What happened to the rest of my money? Where is the value for money?!!!

I am a very unhappy customer and I need answers because I feel there is an element of unfair trading taking place here!

0
Replies (4)
PK
Patrice K's update02 May 2020, 17:31
Reviewer Update
Further to that, you are charging us R2,45 per unit which is a 36% mark-up from current municipal rates! My electricity disappears as soon as I buy it!
The Meter Man
The Meter Man's reply07 May 2020, 09:40
Official
Good day

Please assist with your meter number and contact details so that we can investigate.  Please note, a prepaid meter cannot use more electricity than the actual consumption through the Distribution Board.  A prepaid meter is set per the municipal account that is received with the application, thus determining the kW rate that the meter will be set on. 
Kind regards
The Meter Man
The Meter Man
The Meter Man's reply11 May 2020, 15:40
Official
Good Afternoon

You can contact Juliana on *** or ***.

Kind regards
The Meter Man
The Meter Man
The Meter Man's reply14 May 2020, 10:03
Official
Good day Patrice

Have you spoken to Juliana?