No service support from The Meter Man

The Meter man, Advised me that I need to pay an ADDITIONAL unexplained monthly service fee of R 293 in order for me to be allowed to purchase electricity .

The emergency contact numbers are all unavailable (voicemail) for the hours that they claim to be available to provide assist. No one has from The Metre-man has not been able to provide me with assistance for the past 3 days- even on the single occasion I managed to get through to speak to someone from their offices, and they keep stating that the meter is not blocked , but I have attempted to purchase electricity from Pick 'n pay, two different petrol stations as well as my banking App with no success.

I am now completely out of electricity and with no resolution from the The Meterman!