NS
Nadia S
1 reviews | Active since May 2024
18 May 2024, 11:56
No assistance in an emergency. Numbers dont work.
Its Saturday morning. My meter is rejecting the voucher I bought from FNB online. I've called 3 numbers of the Meter Man for assistance. 1 is an office line. 2 are "emergency" lines. Both emergency numbers are not working. I filled in a contact form on their website. And sent direct messages on their social media networks. No response. It means I will have to stay without electricity till Monday when the office opens and hope that number works, and that someone will be able to assist at that point.
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Nadia S's updateReviewer Update
20 May 2024, 08:24Update: its Monday morning, I waited for your offices to open so I could try your 2 other numbers on your contact page. They ring then the machine says that they are unable to transfer the call and the call cuts. I've now sent an email to you, plus a direct message to your online chatbot. Absolute silence.
NS
Nadia S's update20 May 2024, 08:24
Reviewer Update
Update: its Monday morning, I waited for your offices to open so I could try your 2 other numbers on your contact page. They ring then the machine says that they are unable to transfer the call and the call cuts. I've now sent an email to you, plus a direct message to your online chatbot. Absolute silence.
The Meter Man's replyOfficial
20 May 2024, 14:32Good day
We sincerely apologise for any inconvenienced caused. Please could you advise if the issue has been resolved? With the TID rol***** that is happening across South Africa, everybody has been flooded with calls.
If not, please supply us with your meter number?
Kind regards The Meter Man
We sincerely apologise for any inconvenienced caused. Please could you advise if the issue has been resolved? With the TID rol***** that is happening across South Africa, everybody has been flooded with calls.
If not, please supply us with your meter number?
Kind regards The Meter Man
The Meter Man's reply20 May 2024, 14:32
Official
Good day
We sincerely apologise for any inconvenienced caused. Please could you advise if the issue has been resolved? With the TID rol***** that is happening across South Africa, everybody has been flooded with calls.
If not, please supply us with your meter number?
Kind regards The Meter Man
We sincerely apologise for any inconvenienced caused. Please could you advise if the issue has been resolved? With the TID rol***** that is happening across South Africa, everybody has been flooded with calls.
If not, please supply us with your meter number?
Kind regards The Meter Man