Customer service at a 0 and not taking complaints serious

A company that does not take customer complaints serious at all. I sent emails, wrote a google review and it is already 48hours later with no resolution.

They are quick to refuse services if you do not pay upfront,knowing very well they have your money with them that they need to refund at some point. Then i have the meter removed and request for an immediate refund and account to be closed and get told but the system is automated. They do not even bother to get management whom has the authority to override the system involved to assist and get the refund done A.S.A.P and get the client off their case.

My next steps will be Ombudsman, speaking to a lawyer or even go to their offices and make a fuss till the owner is willing to speak to me and resolve the matter there and then.