We used to be your customers

South Africans do not, generally, excel in the area of service. This establishment is not cheap, and one would expect value for the premium being paid. As a matter of interest, the design for the new menu makes it difficult to read, but that is beside the point. The initial waiter may only have been employed to that position a week before: he had no clue how to approach customers, nor to listen to their needs. Leisure (another waiter) had to be reminded to bring the wine list, and then the wine itself. The time it took to a) take the order b) bring the order c) follow up on progress d) bring our knives (that didn't happen - they had lost them) e) bring the bill, were all too much for us. Finally, of course, the food was certainly not per our request, and a usually wonderful evening was marred due to the total lack of care to two customers who have been dining there for easily close to a decade - we were even invited to a special dinner organised through their UAE associates: a wonderful evening, but things have just gone downhill from there. Finally, a great reply to our querying the Blueberry Malva dessert: there are no blueberries, but it is blueberry-flavoured. We won't be back