1 reviews | Active since Jun 2015
Poor customer service
On the 15 June my husband and I and our 2 kids chose to frequent The Meat Company at Montecasino for dinner. We arrived at 17:00 so decided to reserve a table of our choice for 18:00 that evening. We have been to the same restaurant many times before and always sit at the same table due to our kids.<br> When we arrived at 18:00 we were told that someone else was already seated at the table that we reserved and that they cannot move them. We then proceeded to speak to Elton who is the manager and asked that we see their log book that we actually reserved the table. He didn't seem to care and just told us that those people sat at the table and they will not ask them to move. We then spoke to the General Manager of the restaurant who then asked that we sit next to the table we had reserved and said to us that it is the same thing. We then refused and said that we reserved that specific table because of our kids and preferred to sit away from entrances and busy areas in the restaurant. We were treated as if we were being unreasonable. We then said that we were going to go to another restaurant as a result and the managers seemed unphased and unapologetic.
