EM
Emily M
1 reviews | Active since Jul 2022
09 Oct 2025, 12:48
Wrong Product Delivery and Zero Customer Service
I am extremely disappointed with my experience at The Mattress Warehouse. I purchased a bed, but they delivered the wrong base. I have reached out multiple times for assistance, but no one has helped me. I’ve spoken to Zanya, Monique, Jan, and Welcome yet none of them are willing to respond or resolve my issue. It has been weeks of being ignored and passed around without any real support. I deeply regret trusting their promotional ad, as it led to a frustrating and disappointing experience. I would not recommend The Mattress Warehouse based on how poorly they handle customer complaints.
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Replies (2)
The Mattress Warehouse's replyOfficial
09 Oct 2025, 16:48Good day, Emily
Thank you for your feedback, and please accept our sincere apologies for the incorrect delivery and the poor service you've experienced. This is not the level of support we aim to provide.
We understand your frustration and regret the delay in resolving your issue. Please note that our Customer Service Team was informed and will make sure to get clarity as soon as possible.
We appreciate you bringing this to our attention and hope to restore your trust in The Mattress Warehouse.
Kind regards,
The Mattress Warehouse
Thank you for your feedback, and please accept our sincere apologies for the incorrect delivery and the poor service you've experienced. This is not the level of support we aim to provide.
We understand your frustration and regret the delay in resolving your issue. Please note that our Customer Service Team was informed and will make sure to get clarity as soon as possible.
We appreciate you bringing this to our attention and hope to restore your trust in The Mattress Warehouse.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply09 Oct 2025, 16:48
Official
Good day, Emily
Thank you for your feedback, and please accept our sincere apologies for the incorrect delivery and the poor service you've experienced. This is not the level of support we aim to provide.
We understand your frustration and regret the delay in resolving your issue. Please note that our Customer Service Team was informed and will make sure to get clarity as soon as possible.
We appreciate you bringing this to our attention and hope to restore your trust in The Mattress Warehouse.
Kind regards,
The Mattress Warehouse
Thank you for your feedback, and please accept our sincere apologies for the incorrect delivery and the poor service you've experienced. This is not the level of support we aim to provide.
We understand your frustration and regret the delay in resolving your issue. Please note that our Customer Service Team was informed and will make sure to get clarity as soon as possible.
We appreciate you bringing this to our attention and hope to restore your trust in The Mattress Warehouse.
Kind regards,
The Mattress Warehouse
EM
Emily M's updateReviewer Update
13 Oct 2025, 16:00I still have not received any response from you, I tried calling Welcome he is also not responding to my calls and queries.
Your quick response here is an indication that you only value face more but fail practically. You have still failed to deliver, if you are not committed to fixing this just say so, rather than having an admin respond to complains to give them false hope.
Your quick response here is an indication that you only value face more but fail practically. You have still failed to deliver, if you are not committed to fixing this just say so, rather than having an admin respond to complains to give them false hope.
EM
Emily M's update13 Oct 2025, 16:00
Reviewer Update
I still have not received any response from you, I tried calling Welcome he is also not responding to my calls and queries.
Your quick response here is an indication that you only value face more but fail practically. You have still failed to deliver, if you are not committed to fixing this just say so, rather than having an admin respond to complains to give them false hope.
Your quick response here is an indication that you only value face more but fail practically. You have still failed to deliver, if you are not committed to fixing this just say so, rather than having an admin respond to complains to give them false hope.