hZ
horst Z
1 reviews | Active since Sept 2020
19 Dec 2020, 05:38
worst servive
order was marked with3-5 days they had no stock at all waiting 3 weeks for refund (still waiting) no payments received (they can only pay once a week - what an excuse) not even once a month
Helpful (0)
Replies (8)0
Replies (8)
The Mattress Warehouse's replyOfficial
21 Dec 2020, 08:15Good day, Horst
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification on your refund.
Kind Regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification on your refund.
Kind Regards,
The Mattress Warehouse
The Mattress Warehouse's reply21 Dec 2020, 08:15
Official
Good day, Horst
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification on your refund.
Kind Regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your experience.
We are truly sorry for the poor experience and lack of urgency shown in your situation.
Our Customer Service Manager was made aware and will make sure to get clarification on your refund.
Kind Regards,
The Mattress Warehouse
hZ
horst Z's updateReviewer Update
21 Dec 2020, 16:45you sent a refund in progress - letter
looks like a ****
no payment received till now
looks like a ****
no payment received till now
hZ
horst Z's update21 Dec 2020, 16:45
Reviewer Update
you sent a refund in progress - letter
looks like a ****
no payment received till now
looks like a ****
no payment received till now
The Mattress Warehouse's replyOfficial
21 Dec 2020, 16:49Good day Horst,
Our Refunds have been processed, they are being released tonight.
Please feel free to email our Customer Service Manager at *** should your refund not reflect tomorrow.
Kind regards,
The Mattress Warehouse
Our Refunds have been processed, they are being released tonight.
Please feel free to email our Customer Service Manager at *** should your refund not reflect tomorrow.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply21 Dec 2020, 16:49
Official
Good day Horst,
Our Refunds have been processed, they are being released tonight.
Please feel free to email our Customer Service Manager at *** should your refund not reflect tomorrow.
Kind regards,
The Mattress Warehouse
Our Refunds have been processed, they are being released tonight.
Please feel free to email our Customer Service Manager at *** should your refund not reflect tomorrow.
Kind regards,
The Mattress Warehouse
hZ
horst Z's updateReviewer Update
22 Dec 2020, 13:07it is tomorrow now afternoon;
no payment received;
as ususal;
promises, promises ......
not trustworthy
no payment received;
as ususal;
promises, promises ......
not trustworthy
hZ
horst Z's update22 Dec 2020, 13:07
Reviewer Update
it is tomorrow now afternoon;
no payment received;
as ususal;
promises, promises ......
not trustworthy
no payment received;
as ususal;
promises, promises ......
not trustworthy
The Mattress Warehouse's replyOfficial
22 Dec 2020, 15:06Good day Horst,
Your refund was processed and paid.
Please view your bank statement for the payment.
Should there be no reflection by tomorrow, please send us the proof.
Kind regards,
The Mattress Warehouse
Your refund was processed and paid.
Please view your bank statement for the payment.
Should there be no reflection by tomorrow, please send us the proof.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply22 Dec 2020, 15:06
Official
Good day Horst,
Your refund was processed and paid.
Please view your bank statement for the payment.
Should there be no reflection by tomorrow, please send us the proof.
Kind regards,
The Mattress Warehouse
Your refund was processed and paid.
Please view your bank statement for the payment.
Should there be no reflection by tomorrow, please send us the proof.
Kind regards,
The Mattress Warehouse
hZ
horst Z's updateReviewer Update
22 Dec 2020, 15:34pls sende me pop
you have my details;
send just proof of payment;
which i requesting now for 3 weeks!
you have my details;
send just proof of payment;
which i requesting now for 3 weeks!
hZ
horst Z's update22 Dec 2020, 15:34
Reviewer Update
pls sende me pop
you have my details;
send just proof of payment;
which i requesting now for 3 weeks!
you have my details;
send just proof of payment;
which i requesting now for 3 weeks!
hZ
horst Z's updateReviewer Update
23 Dec 2020, 12:52hi again;
the send something that looks like a proof of payment;
problem
no payment is reflecting on my account!!!
looks like they don‘t know what they are doing
or
they keeping money as long as possible,
or
the don‘t have money to pay back !!!!!
there is a name for this ....... insolvent
the send something that looks like a proof of payment;
problem
no payment is reflecting on my account!!!
looks like they don‘t know what they are doing
or
they keeping money as long as possible,
or
the don‘t have money to pay back !!!!!
there is a name for this ....... insolvent
hZ
horst Z's update23 Dec 2020, 12:52
Reviewer Update
hi again;
the send something that looks like a proof of payment;
problem
no payment is reflecting on my account!!!
looks like they don‘t know what they are doing
or
they keeping money as long as possible,
or
the don‘t have money to pay back !!!!!
there is a name for this ....... insolvent
the send something that looks like a proof of payment;
problem
no payment is reflecting on my account!!!
looks like they don‘t know what they are doing
or
they keeping money as long as possible,
or
the don‘t have money to pay back !!!!!
there is a name for this ....... insolvent
The Mattress Warehouse's replyOfficial
23 Dec 2020, 13:59Good day Horst,
Our Customer Service Manager tried contacting you twice today.
The Proof of Refund is valid and was done according to the DPO standards.
It will not look like an EFT Proof of Payment.
The transaction was reversed back onto the card that you used to do the payment with and may take up to 2days to reflect.
We truly hope you find the above helpful and in order.
Kind regards,
The Mattress Warehouse
Our Customer Service Manager tried contacting you twice today.
The Proof of Refund is valid and was done according to the DPO standards.
It will not look like an EFT Proof of Payment.
The transaction was reversed back onto the card that you used to do the payment with and may take up to 2days to reflect.
We truly hope you find the above helpful and in order.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply23 Dec 2020, 13:59
Official
Good day Horst,
Our Customer Service Manager tried contacting you twice today.
The Proof of Refund is valid and was done according to the DPO standards.
It will not look like an EFT Proof of Payment.
The transaction was reversed back onto the card that you used to do the payment with and may take up to 2days to reflect.
We truly hope you find the above helpful and in order.
Kind regards,
The Mattress Warehouse
Our Customer Service Manager tried contacting you twice today.
The Proof of Refund is valid and was done according to the DPO standards.
It will not look like an EFT Proof of Payment.
The transaction was reversed back onto the card that you used to do the payment with and may take up to 2days to reflect.
We truly hope you find the above helpful and in order.
Kind regards,
The Mattress Warehouse