KM
Katiso M
1 reviews | Active since Dec 2015
02 May 2023, 13:31
Worst Service ever
I ordered a bed on the 25th of April 2023. I specifically chose this bed as it said fast shipping and delivery would be 3-5 working days. The status of my order has been on processing and today is day 3 in terms of working days, and no update on this status not any communication. The only customer care they have is the online bot. The person I am chatting to lets me know the bed from the supplier will only arrive on Thursday the 4th of May then only will they arrange a day for delivery to my area, this will obviously be after 5 days. This is the worst service ever. Very inconsiderate. Honestly i just wan to cancel my order and find a company that can deliver as promised.
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Replies (2)
The Mattress Warehouse's replyOfficial
02 May 2023, 16:37Good day, Katiso
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper feedback from our Team.
We believe Zakhele was in contact to give the correct information and make arrangements for the delivery.
This is not a true reflection of the service we aim to deliver.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper feedback from our Team.
We believe Zakhele was in contact to give the correct information and make arrangements for the delivery.
This is not a true reflection of the service we aim to deliver.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply02 May 2023, 16:37
Official
Good day, Katiso
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper feedback from our Team.
We believe Zakhele was in contact to give the correct information and make arrangements for the delivery.
This is not a true reflection of the service we aim to deliver.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to review us and for sharing your concerns.
We are genuinely sorry for the lack of proper feedback from our Team.
We believe Zakhele was in contact to give the correct information and make arrangements for the delivery.
This is not a true reflection of the service we aim to deliver.
Again, we do apologize for the inconvenience.
Kind regards,
The Mattress Warehouse
KM
Katiso M's updateReviewer Update
03 May 2023, 12:26Hi
It is currently 12:24 on the 3rd of May 2023, Zakhele has not contacted me. He had to let me know if the bed will be delivered this week or get me an alternative bed that will be delivered this week and he hasn't called nor sent and email. Tomorrow is day five and at the moment it does not seem as though I will have a bed. I am trying to cancel my order and no one is assisting. I wan to cancel it now!!!!!!
It is currently 12:24 on the 3rd of May 2023, Zakhele has not contacted me. He had to let me know if the bed will be delivered this week or get me an alternative bed that will be delivered this week and he hasn't called nor sent and email. Tomorrow is day five and at the moment it does not seem as though I will have a bed. I am trying to cancel my order and no one is assisting. I wan to cancel it now!!!!!!
KM
Katiso M's update03 May 2023, 12:26
Reviewer Update
Hi
It is currently 12:24 on the 3rd of May 2023, Zakhele has not contacted me. He had to let me know if the bed will be delivered this week or get me an alternative bed that will be delivered this week and he hasn't called nor sent and email. Tomorrow is day five and at the moment it does not seem as though I will have a bed. I am trying to cancel my order and no one is assisting. I wan to cancel it now!!!!!!
It is currently 12:24 on the 3rd of May 2023, Zakhele has not contacted me. He had to let me know if the bed will be delivered this week or get me an alternative bed that will be delivered this week and he hasn't called nor sent and email. Tomorrow is day five and at the moment it does not seem as though I will have a bed. I am trying to cancel my order and no one is assisting. I wan to cancel it now!!!!!!