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VV
Vanessa V

1 reviews | Active since Jan 2023

30 Jul 2025, 13:35

Worst service ever!

What an utter disappointment. I've bought from them before with no issue. This time however I placed an order on 23 July and a week later haven't heard a thing. The status is stuck on processing even though according to their time frame it should be delivered by now. I am moving this weekend so only have two more days at this address. Obviously getting nervous I contact them via their WhatsApp line. More than two hours of waiting and back and forth with an agent who asks me about my mattress choice I still don't have an eta. Then she says she'll place an order with the supplier. What? Place an order now after a week when it should already be delivered? It appears that I will be sleeping on the floor for the foreseeable future as my bed clearly won't arrive before my move. I am furious! Worst customer service ever. Wish I'd chosen dial a bed or similar instead.

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Replies (2)
VV
Vanessa V's update30 Jul 2025, 16:29
Reviewer Update
I find it ironic that you reply quicker on here than on your own WhatsApp customer service account. It is already 6 business days and your agent informed me today that they were only placing the order with the supplier today.
VV
Vanessa V's update15 Sept 2025, 15:14
Reviewer Update
I cannot believe the deplorable service. This order was placed on 23 July, was never fulfilled or delivered and I am yet to receive my refund. I have been trying for almost two months now to finalize this process, with no direct communication from the company. I have had to follow up from my side every step. After requesting a refund for several weeks I finally received a reply. The person requested several documents and proofs which is already ridiculous. I provided all but still no refund. I have requested a status update several times with no response. It is now 11 days since I last had a reply and still no refund. What has happened to this company? Do I need to lay a case of theft and ***** with SAPS? Unfortunately that seems to be my only option. I have given them more than enough time to resolve this. I will now have to revert to the law.