DH
Danie H
1 reviews | Active since Jun 2021
15 Jan 2026, 14:07
Worst Service By FAR!
I bought a mattress in 2023. I had problems with the mattress, and it is now January 2026. My problem remains unresolved to this day. This is the worst customer service by far. I would have loved to give 0/5!!
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Replies (1)
The Mattress Warehouse's replyOfficial
15 Jan 2026, 16:45Good day, Danie
Thank you for taking the time to share your concerns.
We do apologise for any inconvenience caused.
Our team provided feedback that your complaint was logged and sent as confirmed to the manufacturer as the warranty and guarantee is held by the manufacturer.
We will be able to provide you with the outcome as soon as the manufacturers are fully operational after the shut down.
Again, we are truly sorry for any delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns.
We do apologise for any inconvenience caused.
Our team provided feedback that your complaint was logged and sent as confirmed to the manufacturer as the warranty and guarantee is held by the manufacturer.
We will be able to provide you with the outcome as soon as the manufacturers are fully operational after the shut down.
Again, we are truly sorry for any delay.
Kind regards,
The Mattress Warehouse
The Mattress Warehouse's reply15 Jan 2026, 16:45
Official
Good day, Danie
Thank you for taking the time to share your concerns.
We do apologise for any inconvenience caused.
Our team provided feedback that your complaint was logged and sent as confirmed to the manufacturer as the warranty and guarantee is held by the manufacturer.
We will be able to provide you with the outcome as soon as the manufacturers are fully operational after the shut down.
Again, we are truly sorry for any delay.
Kind regards,
The Mattress Warehouse
Thank you for taking the time to share your concerns.
We do apologise for any inconvenience caused.
Our team provided feedback that your complaint was logged and sent as confirmed to the manufacturer as the warranty and guarantee is held by the manufacturer.
We will be able to provide you with the outcome as soon as the manufacturers are fully operational after the shut down.
Again, we are truly sorry for any delay.
Kind regards,
The Mattress Warehouse